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How duckdb Handles Your Personal Information

When you open an account with duckdb, we collect only what we need to run your account and process your payments through bKash, Nagad, or Rocket.

Account data protectedbKash, Nagad, Rocket payment info securedRight to access your dataRight to request deletionSSL-encrypted account sessions
duckdb How duckdb Handles Your Personal Information
DATA HANDLING STANDARDS

Security, Cookies, Retention and Your Controls

We use SSL encryption on every account session and require OTP verification for login and withdrawal requests — the one-time code goes to the mobile number linked to your account. Cookies on our platform fall into two groups: session cookies that keep you logged in while you play, and analytics cookies that tell us which pages load slowly or where checkout steps get abandoned. You can decline analytics cookies from your browser settings without affecting your account access. Data we hold is kept for as long as your account is active and for the retention period our operational records require after closure.

SSL and OTP Login

Every session runs over SSL. Withdrawals and account changes require an OTP sent to your registered mobile number — no action processes without that confirmation step.

Cookie Controls

Session cookies are necessary for your account to work. Analytics cookies can be declined in your browser without locking you out of the lobby or your payment flow.

Data Retention

We keep your account data while your account is open and for the period our records policy requires after closure. Anonymised transaction records may be retained longer for operational purposes.

Deletion Requests

Request account deletion through live chat or email. We process the request, remove your personal identifiers from active systems, and confirm completion by email.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to know what data we hold on you, ask for a correction, or request that we delete your account information, our support team handles these requests directly. You can reach us through the channels below. We aim to respond to data-related requests within a reasonable period — complex requests may take longer, and we will let you know if that is the case.

Live Chat Start a chat from your account dashboard. For privacy requests, type 'data request' at the start of your message so our team routes it correctly.
Email Support Send your request to our support address from the email registered to your account. Include your account username so we can locate your record quickly.
Account Settings Some data corrections — display name, contact number, preferred payment method — can be made directly inside your account settings without contacting support.

Privacy Policy Questions Answered

Here are the questions we hear most often about how your data is handled on duckdb. If your question is not covered below, our support team can help through live chat or email.

We collect your name, contact details, the mobile wallet number you use for bKash, Nagad, or Rocket, and technical data like your device type and session logs. We collect only what we need to run your account.

Yes. Send a data access request through live chat or email from your registered address. We will provide a summary of the personal data linked to your account within a reasonable timeframe.

Contact support via live chat or email and request account deletion. We remove your personal identifiers from active systems and confirm the deletion. Some anonymised transaction records may be retained for operational purposes.

We do not sell your data. Payment details are used only to process your transactions and are handled in line with the requirements of each wallet operator. We do not pass them to unrelated third parties.

Your data is retained for the period our records policy requires after account closure. After that period, personal identifiers are removed. Anonymised transaction records may remain for longer where required.

Session cookies keep your account active during your visit and are necessary for the platform to work. Analytics cookies are optional — you can decline them in your browser settings without affecting your account or payment access.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.